Customer Relationship Management（CRM）
CRM means Customer Relationship Management.Literally, it means using CRM to manage the relationship between enterprise and the customer. In different situations, CRM may be a management language, may be a software system, and usually refers to the CRM system,which is the software system with the use of computer automation analysis of sales, marketing, customer service and application support and other processes. Its goal is to reduce the sales cycle and sales costs, increase revenue and improve customer value, satisfaction, profitability and loyalty. CRM system software is a kind of business strategy which can help enterprises to choose and manage the value of customers and their relationship. The CRM system is required to support effective marketing, sales and service process with the customer as the center of enterprise culture.
Customer Relationship Management (CRM) is the relationship between the management and the customer. CRM combines business processes, people, and technology to achieve and maintain the customer. This overall strategy is to help you learn more about customer behavior, to develop a more powerful, lasting relationship between the two sides with benefit to both sides. An enterprise to succeed, if not with a strong concern CRM, as well as the addition of elements of social media and the transition to social enterprises in new ways to contact customers, will be difficult to establish contact with customers and achieve success.
For a successful company, its CRM involves many different areas, from the beginning of sales, to other areas of customer service and marketing that is customer oriented. TweeCRM provide with technical solutions to these areas, etc.. Using TweeCRM cloud computing platform, you can put your customers and your budget at the same time, open and run within 30 days, to find the most reliable CRM solution.Application for free trial
Customer management software (CRM)
Customer management software (CRM) is not only a software, but also it is a comprehensive integration of methodology, software and IT capabilities, which is a business strategy. At home, when a company starts to focus on customer relationship management, it is often accompanied by the adjustment of business process, while through the introduction of advanced marketing management ideas, you can learn from the process system and automation tools, to achieve the strategic objectives of the enterprise.
Customer management software is generally referred to as CRM software that is with a certain risk, with more than half of the enterprises after a period of time of the system implementation will put the software on the shelf. From the point of view of the software, CRM software (customer management software) is divided into two categories of operation, analysis, of course, there are both. Operation is with more attention to business processes, information records, to provide convenient operation and user-friendly interface; and analysis is based on a large number of enterprise daily data, data mining analysis, identify customers, products, services, and thus to improve the enterprise product strategy, marketing strategy. From the technical level of the software, the CRM software is divided into two types of preset and managed, how to solve the problem of data security is the biggest problem of managed CRM, how to convince a mature enterprise to lay the core data beyond that the enterprise can control, is the focus of the managed CRM.
Customer relationship management solution
For CRM solutions, the goal of CRM management software is to reduce the sales cycle and sales costs, increase revenue, to find new markets and channels to expand business and improve customer value, satisfaction, profitability and loyalty. Simplify and automate the business processes to provide you with a complete customer view, including in-depth analysis and insight into the sales trends of key customer targets, so that everyone focused on acquiring new customers while maintaining existing customers, and to work with pleasure.
After using the online CRM CloudCC solution, because you only need to pay for the use of the software, and without the need to support licensing fees, it can significantly reduce the cost of business management. Multi tenant platform use a common infrastructure and centralized maintenance of code base (also known as cloud computing), so that the realization of the above model is possible.
Use CRM CRM to provide CloudCC solutions, you can simplify the business process and its automation, support the company's each employee to obtain a complete customer view, support in-depth analysis and review the main sales targets and customer targets, so that each employee can be retained in keeping customers the same time to focus on winning new customers.
For CloudCC CRM online CRM solutions, the basic definition of the operation will become very easy, so that the user only need to click on the interface which can be changed in just a few minutes.
Cloud computing and CRM
Cloud computing is a new product in the field of IT, gradually coming out first. But, what is the exact meaning of it? What does it mean for Twee CRM? The traditional client / server software has come to an end, especially for IT organizations, they want to minimize the input of such software. CRM software cloud change computing software market from the purchase of ownership to rent model, exempting trouble and cost of the software to buy, deploy and maintain.
Cloud computing is another model for delivering more attractive business software through Internet. After using the online CRM CloudCC solution, because you only need to pay for the use of the software, and without the need to support licensing fees, it can significantly reduce the cost of business management. Multi tenant platform uses a common infrastructure and centralized maintenance of code base (also known as cloud computing), so that the realization of the above model is possible.
Use CloudCC CRM to provide CRM solutions, you can simplify the business process and its automation,to support the company's each employee to obtain a complete customer view, support in-depth analysis and review the main sales targets and customer targets, so that each employee can be retained in keeping customers the same time to focus on winning new customers.
Third generation management software
Cloud platform CloudCC.com, representing the future for the third generation software, is the future of software development. The simple explanation says, the second generation of software is to be able to let the user edit data, edit the information in the software. So the third generation is able to let the users make flexible editing software, improve the use of software to meet the new needs of the enterprise.
The third generation of software is with the function that can make direct "translation" of the enterprise data structure and process into the software, which is different from the second generation and is very important feature. A company's core, is a group of people keeping the change of data. More detailed level, that is, people, money, things. The existing software is to change the enterprise data structure and process for the software structure to decompose, to make the enterprise to adapt to the software, and the result is the role of the software is for passive use. And the structure of the third generation of the CloudCC.com as the representative of the structure is flexible, able to face different enterprises and make the rapid construction of data structures and processes.
CloudCC platform features includes the ability to continue editing the current function and increase the ability to add new features, and these capabilities are for the user can do it, no longer need to find software developers for many times to develop and transform. We currently have examples, a listing Corporation who bought CloudCC 1 years ago only made use of customer and sales project management, but with the use of depth, now the contract approval, order flow, technical support applications, leave, sales and technical KPI assessment, etc., are all in the system construction and begin to work. The valuable thing is that so many applications are based on an open business data structure,which could save a lot of manpower to collect, merge.